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Mayor Bloomberg won't allow 311 operators internet access because he's afraid they'd shop at work.

The 311 non-emergency government information system is a program Mayor Bloomberg loves to brag about, touting it as among his greatest accomplishments during the 05 campaign.

311 operators' mission is to help citizens navigate the often confusing government agency maze. Theoretically, 311 could duplicate much of what the Public Advocate's office is charged with doing as the people's ombudsman. But that's theory. In reality, 311 is not much more useful than 411 directory assistance operators, with 311 often referring callers back to the agency whose non-responsiveness or unavailability, if the problem arises after the agency is closed, prompted the 311 call to begin with. One reason for the department's relative uselessness, is their lack of internet access.

It blows my mid, that in 2007, 14 years after the web became a mainstream information resource, that New York City won't allow people whose primary responsibility is to provide information, internet access.

I first became aware of 311 operators not having internet access in August 2005, nearly 2 years ago.  read more »