Things are getting worse. Not only is the website still messed up, but so is the phone system. I called the BP's office (718-286-3000), and found myself immersed in a Twilight Zone episode.

First, the woman who answered put me on hold and then cut me off.

Next, it took several tries to get back to someone, because I got connected to some weird voicemail system that may or may not have had anything to do with the BP's office.

Once I finally got through again, to the same woman, I told her about the website problem. Her response? She said she couldn't do anything about it. When I started to suggest that she connect me with someone who can, she cut me off again.

Calling back, I got the same idiot woman. I told her that she had cut me off, and she denied it. When I asked for her name, she refused to give it (note: I had identified myself twice). She also refused to put me through to anyone, cutting me off again instead.

Calling back one more time, I got the general voicemail -- and the voice was the same as the ... creature ... whom I had had the ultimate displeasure to deal with.

311 has no method for getting past this gateway.

As I write this, I'm working on another angle to try to get through to someone in the BP's office and resolve these two problems -- the website and the idiot. I'll let you know if I have any success.