Improving Announcements on Subways
A survey conducted by the Straphanger's Campaign shows that as the MTA slowly does technology upgrades on various subway lines, announcements on subway cars become more frequent and intelligable. Some of the key findings:
For all lines combined, adequate basic announcements increased from 73% in 2004 to 77% in 2005, a statistically significant improvement. Of the 23% rated inadequate, no basic announcement was made at all 36% of the time and announcements were inaudible or garbled 64% of the time.
In 65% of delays and disruptions experienced by our raters, there was either no announcement - or an inaudible, garbled or incorrect one. Of the 65% inadequate delay or disruption announcements, 45% were not made at all; 13% were inaudible or garbled; and 42% were rated “incorrect,
Bookmark/Search this post with:|
|
|
|
|
|
|
|
Metropolitan Transportation Authority | Subways | New York City
